Customer Service

FAQs and Store and Shipping Policies

Scroll down to find information regarding

  • Our Phone Number and Address
  • International Customers
  • Is it safe to shop online at welltrainedmind.com?
  • Cancelling Orders
  • Our 30-day money back guarantee
  • Shipping Information
  • What carriers do you use for shipping?
  • Invoice questions
  • Website doesn’t work
  • I can’t find my wishlist

Our Phone Number and Address

The best way to reach us is by clicking here. But, if you want to talk to a live person you can reach us at 804.829.5043 or 1.877.322.3445.

Our Hours:

Mon, Wed, Thurs: 9AM – 5PM  EST
Tues, Fri: 9AM – 3PM EST

Or you can send us a fax at 804.829.5704. Or send us mail at

The Well-Trained Mind Press
18021 The Glebe Lane
Charles City, VA 23030

International Customers

To Our Canadian Customers:

Please be aware that when we ship books to you from the United States, delivery services such as UPS will be charged customs fees of varying amounts, and they will pass on these charges to you. You may be billed for these fees after your package arrives, and we cannot predict the amount you will be charged. If you wish to avoid paying these higher fees, please consider purchasing our books as PDF downloads, or shopping from Canadian retailers. (/canadian-resources)

Also, we’d like to apologize on behalf of the United States for invading you in 1775, 1812, 1813, and 1814. Now that we’ve had 200 years of better behavior, please let us have more Tim Horton’s.

Other International Customers:

If you have any questions, please email us at [email protected].

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Is it Safe to Shop Online at the Well-Trained Mind store?

You can shop at our website with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.welltrainedmind.com is registered with the Authorize.Net Verified Merchant Seal program.

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Cancelling Orders

It is important that you make sure your order is exactly what you want before you submit it. In an effort to cut down on shipping times, your order is automatically imported to our warehouse in South Dakota when you place it. This means that if you select the wrong quantity, volume, binding, or title, we are unable to correct it before it ships out. Accordingly, please, please, please double-check your order before you submit it at the store. If you have any questions about our materials, please ask us before you place the order.

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Our 30-Day Money Back Guarantee

We want you to have the very best, and for you to be completely satisfied with every book you purchase from us. If, for any reason, you would like to return an item, return it to us within 30 days, and we’ll give you a complete refund or exchange (minus shipping costs). We cannot accept returns of shrink-wrapped items, once they have been opened (Student Pages, Flashcards, and Audiobooks) or Downloads that are not duplicate orders.

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Shipping Information

All orders placed on our webstore may take 24-48 hours to process.

We are now happy to offer Flat Rate Ground Shipping (retail customers only) because we know rising costs are pinching our customers and we don’t think you should have to pay more for shipping when you buy more products. We now offer several shipping options for you to choose from.

 

All orders over $100 will receive a free tote bag!

All orders over $150 receive free shipping! Please note that if you return items from your order, and the subsequent order total is less than $150, the waived shipping cost will be subtracted from your refund. Also, free shipping is only available in the contiguous United States.

 

If you order a “combo pack” and then return part of the order, we will only refund the difference between the discounted combo price and the cost of the materials you kept. That is, the combo discount doesn’t apply if you break the combo pack up.

 

Most items will ship within 2 to 3 business days from the time you place your order. Domestic delivery takes anywhere from 1 to 4 days, depending on how far you are from our shipping facility in South Dakota. Shipping costs are non-refundable. Customers who select faster shipping methods such as Next Day Air Saver and 2nd Day Air should keep in mind that if they place their order on a Friday or over the weekend, the order will not be shipped until the following Monday.

 

We are now able to offer International Shipping! If you are in Europe, you may also contact Ichthus Resources. If you’re in Australia or New Zealand, you may check with one of the stores listed here.

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What carrriers do you use for shipping?

We ship with UPS and USPS.

We recommend using flat rate ground shipping as your shipping method, because we are able to track packages shipped with UPS.

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My invoice says “Not Available” or “Backordered” next to one of the items. What does that mean?

Occasionally, we will run out of a particular book for a few weeks. We try to keep the inventory well-stocked, but demand sometimes outpaces our supply. If your order is missing a book, and your invoice notes that it is backordered or “not available,” that simply means that we’re expecting the books to come in soon, and we will send your books to you as soon as we get them. You won’t be charged for additional shipping. If you’d like to cancel a backordered book, please call our office, at 1.877.322.3445.

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Your store site doesn’t seem to be working properly for me. What should I do?

If you have forgotten the “User name” to log into your account, try using your email address in the “User name” field.

If you have additional questions, please give our office a call, at 1.877.322.3445. We’d be happy to take your order over the phone.

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I Made a Wish List, but I Can’t Find it!

You must create an account in order to make a Wish List. (To create an account, click My Account at the top of the page and follow the instructions.) To access your Wish List, click My Account and you will see a link to your Wish List.

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